Unrecognized Charge Inquiry

If you do not recognize a charge on your credit card, please open a support ticket, or call us at 1-732-382-3600. A customer service agent will investigate your concern.

Please provide as much information as possible, including:

• Your name

• Order number

• The email address you used to place your order

• Any other additional information that can assist in the investigation

Please note that our payment system now processes authorized payments. This means the payment submitted at checkout is an authorized transaction and not an actual charge yet. Payments are only charged once the order is fulfilled and shipped out.

Depending on your credit card provider, they typically update your statement every 3-5 business days to reflect the correct charges.

If you still see unrecognized charges after we’ve investigated, please contact your bank for further details, as we do not have access to personal information or transactions made.