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Post-Order Questions (7)
Address Corrections (2)
My state or province is incorrect. What can I do?
My address is incorrect. How do I change it?
Changing and Cancelling Orders (4)
How can I make changes to my order after it has been placed?
How long does a refund take?
I Need to Cancel my Order
Is my card automatically charged if I request a change?
Credit Cards Charges (2)
I Have a Charge on My Credit Card I Do Not Recognize
I Have a Duplicate Charge on My Credit Card
Missing Products or Damages (3)
I Recieved a Damaged Balloon/s in my Order
I am missing products from my order. What do I do?
I Received a Damaged Balloon Hand Pump
Other Post Order Inquiries (3)
I did not Receive A Confirmation Email
Where can I mail a check to?
Where do I find my customer number?
Returns (4)
Can I mark an order return to sender?
Why have I not received my refund for my return?
How do I return an order?
Return Policy and Instructions
Tracking Orders (3)
When will you send a tracking number?
How can I retrieve past invoices or tracking numbers?
How do I track my order?
Pre-Order Questions (8)
Contacts and Hours of Operation (6)
What is Party Balloons address?
What is your fax number?
What is your email address?
What is your phone number?
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How to Place Orders (11)
How to Pay Through PayPal as a Guest
How to Search for Airfill Balloons
Is there a minimum order amount?
Will you verify my order before shipping it?
View All (7)
Inventory and Stock Questions (17)
Why are so many products out of stock? Restock Issues
Why is a balloon I ordered before no longer online?
What if I can’t find the product I’m looking for?
How do I check when a product will be back in stock?
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Other Pre Sale Questions (5)
How long till I get a response to my Support Ticket?
Can you guarantee every balloon will inflate?
Are your balloons delivered inflated? Are your balloons delivered with helium?
If located in Canada do I need a resale certificate?
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Payment Processing and Payment Methods (12)
Do we accept wire transfers?
Do you accept ACH payments?
US Customers Only – Charged Foreign Transaction Fee When Using PayPal.
Do you accept check payments?
View All (8)
Pick Up Orders (Southern Ontario Only) (3)
Helium Tank Rentals
Pickup Order Instructions
Pickup Option Does Not Appear at Checkout
Purchase Orders and Accounts (1)
Do you accept purchase orders, paying by check or ACH payments?
Using the Shopping Cart (4)
I lost my shopping cart. How can I retrieve it?
How do I start another order without losing my current order?
The Importance of Choosing a Discrepancy Action
Choosing the Pass Along Option
Shipping Questions (4)
Canadian Shipping Questions (1)
What are Shipping Times and Shipping Costs to Canada?
International Shipping Questions (4)
Belize Shipping Costs and Delivery Times
Jamaica Shipping Costs and Delivery Times
The Canary Islands Shipping Costs and Delivery Times
List of the Countries Can We Ship To
Other Shipping Related Information (20)
UPS Shipping Time Maps
Does Party Balloons offer same day delivery service?
I Placed My Order a While Ago and It Still Hasn’t Been Shipped
Drop Ship and Blind Shipping Orders
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US Shipping Questions (14)
US Virgin Islands Shipping Costs and Delivery Times
Saipan and Northern Marianas Islands Shipping Costs and Delivery Times
Palau Shipping Costs and Delivery Times
Marshall Islands Shipping Costs and Delivery Times
View All (10)