How to Return Products or an Order to Party Balloon

1. Open a Support Ticket:
   Please contact us by opening a support ticket and include your order number and a list of the products you wish to return. Returns must be requested within 30 days from the ship date.

2. Condition of Returned Products:
   Products must be in saleable condition. We cannot accept returns for products that are used, damaged, or not in their original packaging. Latex balloons, accessories, weights, and opened packages of balloons cannot be returned.

3. Refund Process:
   You will receive a full refund for the cost of the products being returned. However, shipping costs are non-refundable as the courier has already been paid for the delivery.

4. Processing Time for Returns:
   Please be aware that returns can take up to 30 days to process from when we receive your returned items.

Late Returns

If you wish to return items past the 30-day return window, please contact us to discuss the products you wish to return. We may authorize returns for items we continue to sell beyond our return policy, with one exception: Latex balloons have a shelf life, and we do not accept returns for latex balloons after 30 days from the shipping date to maintain fresh inventory for all customers.

Important Note:
If you return items shipped more than 30 days ago without prior return authorization, Party Balloon reserves the right to refuse the return and will not ship the products back to you.

Return Processing Location:

All returns are processed at the Party Balloon Head Office and Warehouse, located in USA 65 Glendale Ave Edison, NJ 08817.

Exchanges

Unfortunately, Party Balloon does not offer exchanges. Returns and new purchases are processed as separate transactions. If you need to exchange a product, you must follow the return process and place a new order for the product you require.