Modified on Tue, 23 Dec, 2025 at 07:18 AM
If you received a damaged balloon hand pump, please open a support ticket so we can investigate the issue. A customer service agent will get back to you as soon as possible during our operating hours.
Please include the following information in your email or ticket:
Order number
Product code
Quantity of the damaged item(s)
Any other additional information that may help us resolve the issue
Additionally, please refer to the article on Balloon Hand Pumps to ensure you are using the correct hand pump, as not all hand pumps are compatible with all sizes of balloons.