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Knowledge Base
Post-Order Questions
Address Corrections
My state or province is incorrect. What can I do?
My address is incorrect. How do I change it?
Changing and Cancelling Orders
How can I make changes to my order after it has been placed?
How long does a refund take?
I Need to Cancel my Order
Is my card automatically charged if I request a change?
Credit Cards Charges
I Have a Charge on My Credit Card I Do Not Recognize
I Have a Duplicate Charge on My Credit Card
Missing Products or Damages
I Recieved a Damaged Balloon/s in my Order
I am missing products from my order. What do I do?
I Received a Damaged Balloon Hand Pump
Other Post Order Inquiries
I did not Receive A Confirmation Email
Where can I mail a check to?
Where do I find my customer number?
Returns
Can I mark an order return to sender?
Why have I not received my refund for my return?
How do I return an order?
Return Policy and Instructions
Tracking Orders
When will you send a tracking number?
How can I retrieve past invoices or tracking numbers?
How do I track my order?
Pre-Order Questions
Contacts and Hours of Operation
What is Party Balloons address?
What is your fax number?
What is your email address?
What is your phone number?
Does Party Balloons have any retail stores?
Hours of Operation
How to Place Orders
How to Pay Through PayPal as a Guest
How to Search for Airfill Balloons
Is there a minimum order amount?
Will you verify my order before shipping it?
Do I need to open an account to place an order?
Can I email my order?
Can I fax In my order?
Can I place my order over the phone?
How to Search for Products
How to Add or Remove Items from your Shopping Cart
How to Add a Note to an Order
Inventory and Stock Questions
Why are so many products out of stock? Restock Issues
Why is a balloon I ordered before no longer online?
What if I can’t find the product I’m looking for?
How do I check when a product will be back in stock?
Manufacturer Restock Times
Do you carry a product on another site?
Can I place an order for a product that is sold out?
Is your inventory listed online accurate?
Do we inventory our own products?
What is the meaning of “NOTIFY ME WHEN AVAILABLE”?
Product showed a restock date and now it does not or the date changed?
Why do some products not show restock dates?
Can I special order larger quantities of your products?
What does “While Supplies Last!” on some products mean?
Do you have stock left? Product has been discontinued by the manufacturer.
Are online restock dates accurate?
Can I get an email when a product is back in stock?
Other Pre Sale Questions
How long till I get a response to my Support Ticket?
Can you guarantee every balloon will inflate?
Are your balloons delivered inflated? Are your balloons delivered with helium?
If located in Canada do I need a resale certificate?
Can I use your products for a TV show or movie?
Payment Processing and Payment Methods
Do we accept wire transfers?
Do you accept ACH payments?
US Customers Only - Charged Foreign Transaction Fee When Using PayPal.
Do you accept check payments?
Additional Charges or Refund I Do Not Understand
When is my credit card charged?
Do you store credit card information?
Is your website secure? Are you PCI compliant?
Do you accept Paypal?
What is a CVV number?
My Credit Card Will Not go Through
What methods of payment do you accept?
Pick Up Orders (Southern Ontario Only)
Helium Tank Rentals
Pickup Order Instructions
Pickup Option Does Not Appear at Checkout
Purchase Orders and Accounts
Do you accept purchase orders, paying by check or ACH payments?
Using the Shopping Cart
I lost my shopping cart. How can I retrieve it?
How do I start another order without losing my current order?
The Importance of Choosing a Discrepancy Action
Choosing the Pass Along Option
Shipping Questions
Canadian Shipping Questions
What are Shipping Times and Shipping Costs to Canada?
International Shipping Questions
Belize Shipping Costs and Delivery Times
Jamaica Shipping Costs and Delivery Times
The Canary Islands Shipping Costs and Delivery Times
List of the Countries Can We Ship To
Other Shipping Related Information
UPS Shipping Time Maps
Does Party Balloons offer same day delivery service?
I Placed My Order a While Ago and It Still Hasn't Been Shipped
Drop Ship and Blind Shipping Orders
Do you offer free shipping?
Can Gridz be shipped Express or 2 day shipping?
Do you offer next day Priority Express shipping?
List of Countries We DO NOT Ship To
Can we ship your order using your personal FedEx or UPS account?
Does Party Balloons ship to P.O. (Post Office) Boxes?
Do you deliver to residential addresses?
Do I need to sign for my package? I want to sign for my package.
What are UPS and FedEx shipping service alerts?
Do you offer Saturday Express Delivery?
How long will it take for my order to be packed and shipped?
What is the cut off time for Priority/Express/2 Day Shipping?
What does misrouted parcel mean?
Can someone else sign for my order?
What is dimensional weight?
What is a shipping business day?
US Shipping Questions
US Virgin Islands Shipping Costs and Delivery Times
Saipan and Northern Marianas Islands Shipping Costs and Delivery Times
Palau Shipping Costs and Delivery Times
Marshall Islands Shipping Costs and Delivery Times
Federated States of Micronesia Shipping Costs and Delivery Times
Guam Shipping Costs and Delivery Times
American Samoa Shipping Costs and Delivery Times
Delivery to APO, FPO, and DPO boxes with US States AA, AE, AP
USPS Priority Mail Shipping Times
Puerto Rico Shipping Costs and Delivery Times
Hawaii Shipping Costs and Delivery Times
Alaska Shipping Costs and Delivery Times
Does Party Balloons ship to the US Territories?
USA Mainland (48 States) Shipping Times and Costs
Payment Processing and Payment Methods (12)
Additional Charges or Refund I Do Not Understand
When is my credit card charged?
Do you store credit card information?
Is your website secure? Are you PCI compliant?
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