Missing Product from Your Order

All orders are carefully checked for accuracy before they are shipped out. If you believe you are missing a product, please review the following list before opening a support ticket.

Please check for the following:

• Invoice Adjustment: Did we adjust your invoice to reflect the missing product? A customer service agent may have followed the discrepancy action that you chose at checkout.

• Package Tampering: Did someone else open the parcel? Could someone else have removed something?

• Hidden Items: Could something have fallen on the ground, behind a desk, etc.?

• Rolled or Folded Balloons: We sometimes roll or fold balloons together. Could the balloon have been rolled or folded into another one?

• Foil Balloons: Foil balloons may look different when inflated. For example, Orbz balloons may look like leaves before being inflated but will be round once inflated. Use the product codes to verify the products.

• Latex Balloons: Latex balloons may not appear as the colors described when not inflated. Use the product codes on the bags (not the descriptions) to check your order.

• Mistaken Product: Did you receive a different product by mistake?

• Product Codes: The product code on the packing list and package may not always match, or there may be multiple product codes on the balloon or package. You can search by the product code on our website to see what the balloon looks like.

• Packaging Order: While we try to pack foil balloons in order, this may not always be the case.

If the product is still missing after checking the above, please open a support ticket and include the following information:

• Order number

• Product code

• Quantity of missing item(s)

• A copy of the packing slip/invoice

Your case will be assigned to one of our customer service agents, and we will investigate the situation and resolve it as quickly as possible.