Support-Partyballoons

My state or province is incorrect. What can I do?

My address is incorrect. How do I change it?

How can I make changes to my order after it has been placed?

How long does a refund take?

I Need to Cancel my Order

Is my card automatically charged if I request a change?

I Have a Charge on My Credit Card I Do Not Recognize

I Have a Duplicate Charge on My Credit Card

I Recieved a Damaged Balloon/s in my Order

I am missing products from my order. What do I do?

I Received a Damaged Balloon Hand Pump

I did not Receive A Confirmation Email

Where can I mail a check to?

Where do I find my customer number?

Can I mark an order return to sender?

Why have I not received my refund for my return?

How do I return an order?

Return Policy and Instructions

When will you send a tracking number?

How can I retrieve past invoices or tracking numbers?

How do I track my order?

What is Party Balloons address?

What is your fax number?

What is your email address?

What is your phone number?

Does Party Balloons have any retail stores?

Hours of Operation

How to Pay Through PayPal as a Guest

How to Search for Airfill Balloons

Is there a minimum order amount?

Will you verify my order before shipping it?

Do I need to open an account to place an order?

Can I email my order?

Can I fax In my order?

Can I place my order over the phone?

How to Search for Products

How to Add or Remove Items from your Shopping Cart

How to Add a Note to an Order

Why are so many products out of stock? Restock Issues

Why is a balloon I ordered before no longer online?

What if I can’t find the product I’m looking for?

How do I check when a product will be back in stock?

Manufacturer Restock Times

Do you carry a product on another site?

Can I place an order for a product that is sold out?

Is your inventory listed online accurate?

Do we inventory our own products?

What is the meaning of “NOTIFY ME WHEN AVAILABLE”?

Product showed a restock date and now it does not or the date changed?

Why do some products not show restock dates?

Can I special order larger quantities of your products?

What does “While Supplies Last!” on some products mean?

Do you have stock left? Product has been discontinued by the manufacturer.

Are online restock dates accurate?

Can I get an email when a product is back in stock?

How long till I get a response to my Support Ticket?

Can you guarantee every balloon will inflate?

Are your balloons delivered inflated? Are your balloons delivered with helium?

If located in Canada do I need a resale certificate?

Can I use your products for a TV show or movie?

Do we accept wire transfers?

Do you accept ACH payments?

US Customers Only - Charged Foreign Transaction Fee When Using PayPal.

Do you accept check payments?

Additional Charges or Refund I Do Not Understand

When is my credit card charged?

Do you store credit card information?

Is your website secure? Are you PCI compliant?

Do you accept Paypal?

What is a CVV number?

My Credit Card Will Not go Through

What methods of payment do you accept?

Helium Tank Rentals

Pickup Order Instructions

Pickup Option Does Not Appear at Checkout

Do you accept purchase orders, paying by check or ACH payments?

I lost my shopping cart. How can I retrieve it?

How do I start another order without losing my current order?

The Importance of Choosing a Discrepancy Action

Choosing the Pass Along Option

What are Shipping Times and Shipping Costs to Canada?

Belize Shipping Costs and Delivery Times

Jamaica Shipping Costs and Delivery Times

The Canary Islands Shipping Costs and Delivery Times

List of the Countries Can We Ship To

UPS Shipping Time Maps

Does Party Balloons offer same day delivery service?

I Placed My Order a While Ago and It Still Hasn't Been Shipped

Drop Ship and Blind Shipping Orders

Do you offer free shipping?

Can Gridz be shipped Express or 2 day shipping?

Do you offer next day Priority Express shipping?

List of Countries We DO NOT Ship To

Can we ship your order using your personal FedEx or UPS account?

Does Party Balloons ship to P.O. (Post Office) Boxes?

Do you deliver to residential addresses?

Do I need to sign for my package? I want to sign for my package.

What are UPS and FedEx shipping service alerts?

Do you offer Saturday Express Delivery?

How long will it take for my order to be packed and shipped?

What is the cut off time for Priority/Express/2 Day Shipping?

What does misrouted parcel mean?

Can someone else sign for my order?

What is dimensional weight?

What is a shipping business day?

US Virgin Islands Shipping Costs and Delivery Times

Saipan and Northern Marianas Islands Shipping Costs and Delivery Times

Palau Shipping Costs and Delivery Times

Marshall Islands Shipping Costs and Delivery Times

Federated States of Micronesia Shipping Costs and Delivery Times

Guam Shipping Costs and Delivery Times

American Samoa Shipping Costs and Delivery Times

Delivery to APO, FPO, and DPO boxes with US States AA, AE, AP

USPS Priority Mail Shipping Times

Puerto Rico Shipping Costs and Delivery Times

Hawaii Shipping Costs and Delivery Times

Alaska Shipping Costs and Delivery Times

Does Party Balloons ship to the US Territories?

USA Mainland (48 States) Shipping Times and Costs

What if I can’t find the product I’m looking for?

Modified on Tue, 23 Dec, 2025 at 09:14 AM

If you are having trouble searching for products on our website, please open a support ticket, or call us at 1-732-382-3600, or live chat with one of our agents. We’re here to assist you!