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Welcome to Party Balloons Support. Search our knowledge base and find answers. No answer? Open a support ticket.

Post-Order Questions

Post-Order Questions
Pre-Order Questions

Pre-Order Questions
Shipping Questions

Shipping Questions

Most popular articles

Read the most recent support articles.

How can I make changes to my order after it has been placed?

Adding or Removing Items You may request to make changes to your order if it has not yet shipped out....

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How long does a refund take?

Refunds may take 3-5 business days to process, depending on your credit card company’s policies. PayPal refunds typically take 1-2...

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I Need to Cancel my Order

We are unable to cancel an order that has already shipped. If this happens, the order must be returned to...

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Is my card automatically charged if I request a change?

Once our customer service team processes your requested change, a separate email will be sent with confirmation and a payment...

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I did not Receive A Confirmation Email

A confirmation email is sent immediately after an order is placed online. If you did not receive a confirmation email,...

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Where can I mail a check to?

Please make checks payable to Special Buys Inc. or Party Balloon. Please mail checks to either of the following addresses:...

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Call us at 1-732-382-3600.

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